Refund policy
Refund and return policy
You have 30 days. If your Gizimoto gear isn't right for you, you can return it within 30 days of delivery for a refund.
How to start a return
- Email support@gizimoto.com with your order number and what you'd like to return.
- We'll reply within 1–2 business days with your return address and instructions.
- Ship the item back with a tracked shipping method. Items sent back without asking us first can't be accepted.
Condition
Items must be unused, in the same condition you received them, with all parts and accessories, and in the original packaging. For hygiene reasons, personal-care items that touch the face or skin (like LED face masks) can only be returned unopened, unless they arrive defective.
Return shipping
If the item arrived damaged, defective, or we sent the wrong item, we cover the cost: email us with photos within 7 days of delivery and we'll replace it or refund you in full. For change-of-mind returns, return shipping is paid by the customer and isn't refunded.
Refunds
Once your return arrives and is inspected, we'll email you and send your refund to the original payment method within 5 business days. Your bank or card provider may take a few more days to post it.
Exchanges
The fastest way to swap a color or size is to return the item you have and place a new order.
Not eligible
Gift cards, and items returned more than 30 days after delivery.
Questions? Email support@gizimoto.com. A real person answers.