Shipping policy
Shipping policy
Free standard shipping on every US order. No minimum.
When your order ships
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You'll get an email with your tracking link as soon as your order ships.
Delivery times
- United States: most orders arrive in 7–12 business days after they ship.
- International: rates and estimated delivery times are shown at checkout before you pay. Any import duties or taxes charged by your country are the buyer's responsibility.
Some larger items ship separately from smaller accessories, so you may receive more than one package and more than one tracking link.
Holiday orders
During peak season we post a last order date for holiday delivery on our site. Orders placed after that date may arrive after the holiday.
Late, lost or damaged packages
If your tracking hasn't updated in 7 days, your package arrives damaged, or something is missing, email us at support@gizimoto.com with your order number (and photos for damage). We'll track it down, replace it, or refund it. Please contact us within 7 days of delivery for damaged or missing items.
Address changes
Need to change your shipping address? Email us within 12 hours of ordering and we'll update it if the order hasn't shipped yet. We can't redirect packages once they're in transit.
Questions? A real person answers at support@gizimoto.com.